Payment Policy

At Pemqo, we strive to make your shopping experience as seamless and secure as possible. To cater to a wide range of preferences and ensure convenience, we accept multiple payment methods both online and in-store. Please review our payment policy below to understand the accepted methods, security measures, and payment terms.

ACCEPTED PAYMENT METHODS

  • Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, Union Pay, Maestro.
  • Digital Wallets: Apple Pay, Google Pay

SECURE PAYMENT PROCESSING

We take the security of your payment information seriously. All transactions made on our website are encrypted using the latest SSL (Secure Socket Layer) technology. This ensures your sensitive details, such as card numbers and personal data, are transmitted safely and securely.

When shopping in-store, our POS (Point of Sale) systems are designed to meet industry standards for data protection and payment security.

CURRENCY

All prices listed on our website are in GBP (£). Any currency conversion fees are the responsibility of the customer.

PAYMENT AUTHORIZATION

For card payments, an authorization hold may be placed at the time of purchase to verify the validity of the payment method. This temporary hold will be released once the transaction is processed. Depending on your bank, it may take several days for the funds to appear in your account.

FAILED TRANSACTIONS

If your payment fails, please ensure:

  • Your card details (number, expiration date, and CVV) are entered correctly.
  • Your payment method has sufficient funds or credit available.
  • Your card issuer or payment provider hasn’t flagged the transaction as suspicious.

If the issue persists, contact your payment provider or reach out to our support team at support@pemqo.co.uk or +44 7418 311 262 for assistance.

REFUNDS AND REIMBURSEMENTS

Refunds will be processed back to the original payment method used during purchase.

The time for the refund to reflect in your account is 10 business days.

FRAUD PREVENTION

To protect our customers and our business, we perform random security checks for certain transactions. If additional verification is needed, we may contact you via the email or phone number provided at checkout.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@pemqo.co.uk or by mail using the details provided below:

Company: Pemqo Ltd

Website Name: Pemqo

Address: 21A Wakering Avenue, Shoeburyness, Southend-on-Sea SS3 9BE, United Kingdom

Email: support@pemqo.co.uk

Phone: +44 7418 311 262

Opening Hours: Monday to Friday between 9:00 am to 5:00 pm (GMT)

We aim to respond to your queries quickly and efficiently, usually within 24 hours.